1. Introduction
This Privacy Policy outlines how Softweb Nepal collects, uses, shares, and protects your personal data. It applies to all digital services, including websites, hosting solutions, and customer support.
2. Information We Collect
2.1 Personal Information
We collect information such as your name, email, phone number, payment details, and login credentials when you register or use our services.
2.2 Automatically Collected Data
We gather technical data like IP address, browser type, and cookies through automated tracking technologies.
3. How We Use Your Information
We process personal data for the following purposes:
- Providing and improving our services
- Managing customer accounts and payments
- Marketing and promotional activities (with consent)
- Compliance with legal obligations
4. Data Sharing and Transfers
We may share your information with third-party service providers, regulatory bodies, and affiliates under data protection agreements.
International transfers follow Standard Contractual Clauses (SCCs) for GDPR compliance.
5. Your Rights
- Right to Access - Obtain a copy of your data
- Right to Rectification - Correct inaccurate data
- Right to Erasure - Request deletion of data
- Right to Object - Restrict processing
6. Security Measures
We implement encryption, firewalls, and secure access controls to protect user data.
7. Compliance with Nepalese Data Protection Laws
Softweb Nepal is committed to complying with Nepalese privacy laws, including the Electronic Transaction Act (ETA) 2063 and relevant government regulations. This includes:
- Protecting personal data from unauthorized access and misuse
- Obtaining consent before collecting and processing personal information
- Ensuring data localization if required by Nepalese regulations
- Providing mechanisms for users to access, correct, and delete their personal data
For complaints or concerns, users may contact the Department of Information Technology, Nepal or the appropriate regulatory body.